ISO 9001:2015 is an internationally recognized, highly credible standard that provides a guide for establishing, improving and maintaining an effective quality management system (QMS) for any organization. Established as an internationally recognized standard, ISO 9001:2015 was initially aimed at manufacturing, but now is recognized as an excellent management system for any organization. ISO 9001:2015 is highly respected by business and industry and is recognized as a superior system for ensuring high performance.
The ISO 9001:2015 standard is international in scope. Organizations must demonstrate conformance to all requirements of this standard prior to an initial certification by an accredited external agency / registration body. This conformance includes the need for the organization to identify, define and meet requirements for quality, continuous improvement, product and service provision, and the measurement and improvement of customer satisfaction.
As part of its continuous improvement, CALPIA established a goal of adopting ISO 9001:2015 as the foundation of its overall quality management system. CALPIA is one of only two state correctional industries in the nation that has achieved ISO certification, and the only state correctional industry program with inmates that are trained and certified ISO Internal Auditors.